Privacy policy

Licks Petcare Pvt. Ltd. is committed to protecting all the information you share with us.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your information in accordance with our website.

What personal information do we collect from the people that visit our website?
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, mailing address, and phone number); payment details (including credit card information), comments, feedback, product reviews, and recommendations.

When do we collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address, and phone number. We assure you that your personal information will be used only for the specific reasons stated.

How do we use your information?
We collect such non-personal and personal information for the following purposes:

  1. To provide and operate the services;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages. You may choose to unsubscribe at any point.

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

​We may contact you via email, telephone, text messages, and postal mail to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company. ​

How do we protect visitor information?
Our company is hosted on the Shopify.com platform. Shopify.com provides us with an online platform to sell our products and services to you. Your data will be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a firewall.   

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to:

  • Remember and process the items in your shopping cart

  • Help us understand your preferences based on previous or current site activity

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

  • We may also use trusted third-party services that track this information on our behalf.

​You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled. It won’t affect the user experience but make your site experience a bit inefficient and some of our services will not function properly. However, you can still place orders. 

Third-Party Disclosure:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes in Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Us
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at the details given below:

Licks Petcare Pvt. Ltd.
Email ID: meow@clumsybumsy.com
Contact no.: 9996835834
Registered Address: B-207, Kendriya Vihar, Sec-56, Gurugram, Haryana - 122011
Communication Address: Plot no. 2243-Q, Mega Food Park, Rai Industrial Estate, Sec-38, Sonipat, Haryana - 131029