Terms of service

This website is owned and operated by Licks Petcare Pvt. Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors fresh food and treats for pets. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Prices & Payments:

All prices are quoted in INR.

When buying an item, you agree that:
(i) You are responsible for reading the full item listing before making a commitment to buy it
(ii) You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
(iii) The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing or additional charges (if any) is available on the payments page.
(iv) We won't be able to cancel any order once it is placed on the website.
(v) Items selected while placing the order cannot be changed afterwards.
(vi) Orders will be processed only after realisation of the payment
(vii) We will not be liable for any credit card fraud. The liability of any fraudulent use of the card shall always be on the owner of the card unless proved otherwise.
(viii) Prices are subject to change at any time and are subject to applicable taxes.

Prices that are reduced for sales and promotions are only valid for the specified period. Prices, offers, and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative by reaching out to you on the contact information provided. In certain situations, we may also have to notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. However, in case we cancel your order, or you choose not to continue with the purchase at the correct price, we will refund your entire amount back to you.

We are not responsible for the products displayed on third-party websites or any other written material. The only prices that apply for clumsybumsy.com products are those stated on the website. We cannot vouch for the reliability of prices stated in shopping directories or through any other third party source.

Offering:
We may, without prior notice, change the product/services; stop providing the products/services or any features of the product/services we offer; or create limits for the products/services. We may permanently or temporarily terminate or suspend access to the products/services without notice and liability for any reason, or for no reason.

We have taken great care to provide accurate product images for each product available for purchase on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor will affect the colours you actually see. We are not responsible for the said limitations and cannot guarantee that the colour, texture or detail of packaging that you see on your monitor display will exactly be the same as the physical product that you receive.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the product, use of the product, or access to the product/service.

Promotional emails and content:
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or messages). If you don't want to receive such promotional materials or notices – please notify us at any time or unsubscribe.

Right to suspend or cancel a user account:
We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination, you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Indemnification:
You agree to indemnify and hold Licks Petcare Pvt. Ltd. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Right to change and modify terms:
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these policies periodically. When we change the Terms in a material manner, we will notify you about the same. Your continued use of the Website or our services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Preference of Law and dispute resolution:
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Haryana, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Haryana.

Fair Usage Policy

Eligibility and Limitations:
- Customers may avail of each promotional offer only once per account.
- Promotional offers are subject to specific terms and conditions, including eligibility criteria and duration, as stated on the website.
Prohibited Activities:
- Placing multiple orders to avail of the same promotional offer multiple times is strictly prohibited.
- Any attempt to circumvent or manipulate the fair usage policy will result in immediate cancellation of orders and potential suspension of the customer's account.
Enforcement and Resolution:
- Lick Petcare reserves the right to monitor orders and enforce the fair usage policy as necessary.
- Customers will be notified if their order is canceled due to a violation of the fair usage policy. They may appeal the decision through info@clumsybumsy.com.
Examples:
- Placing multiple orders under different accounts to avail of the same promotional offer.
- Attempting to exploit loopholes or technical glitches to circumvent the fair usage policy.
Transparency and Compliance:
- Licks Petcare is committed to maintaining transparency and fairness in enforcing the fair usage policy.
- The policy is designed to ensure a positive experience for all customers and compliance with applicable laws and regulations.
Review and Amendments:
- Licks Petcare reserves the right to review and amend the fair usage policy as needed. Any changes will be communicated to customers via the website or email.
Legal Disclaimer:
- This fair usage policy is part of the Terms and Conditions governing the use of Licks Petcare's website and services. By using the website and availing of any promotional offers, customers agree to comply with the fair usage policy outlined herein.

Customer support details and contact info:
Licks Petcare Pvt. Ltd.
Email ID: meow@clumsybumsy.com
Contact no.: 9996835834
Registered Address: B-207, Kendriya Vihar, Sec-56, Gurugram, Haryana - 122011
Communication Address: Plot no. 2243-Q, Mega Food Park, Rai Industrial Estate, Sec-38, Sonipat, Haryana - 131029