Refund policy

Refunds and Cancellations

Situations:

The following situations may arise:

  • Item was defective
  • Wrong item was delivered
  • The items were damaged during delivery
  • Items were missing

In case of damaged or any missing product the customer needs to raise the request within 24 hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product within 3 days from the time of delivery.

In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account after a quality check of the product received back. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders the wrong item, Clumsy Bumsy/seller shall not be entitled to any exchange/refund. 

Modes of Refund:

  1. Back to Source – In this case, the money will be refunded to the payment mode that was used to place the order.
  2. Bank Account – In this case, the money will be refunded to the Bank Account for which we will collect details like the Account holder’s name, Account number, Bank Name, Branch Name and IFSC code.

Timelines:

All of the above processes will be initiated once the items are picked by our courier partner and this will take 10-15 business days. Please note -  All of the above gets acted upon receipt of items back in our warehouse in the mandated condition.

GST and Shipping Amount:

If any order is returned, the GST amount will be refunded. However, shipping charges will be non-refundable, if any.
If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

In case the package is returned to origin due to:
1. any issues with the delivery partner, then we will be responsible for bearing the shipping charges and sending a replacement package to the customer
2. wrong information given by the customer at the time of placing the order, then the customer will have to bear the charges of the 'TO' and 'FRO' of the package returned and the replacement package on the correct address and pincode will be sent by the seller.

Returns to:
Please note that the product should be unused and should be sent back along with original box and invoice to:
Licks Petcare Pvt. Ltd.
Contact no.: 9996835834
Delivery Address: Plot no. 2243-Q, Mega Food Park, Rai Industrial Estate, Sec-38, Sonipat, Haryana - 131029